Delivery Information

We offer free shipping for orders over €125 to the following countries Albania, Andorra, Armenia, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyrpus, Czech Republic, Denmark, Estonia, Faroe Islands (Denmark), Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland (Denmark), Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man (UK), Italy, Jersey (UK), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City, Algeria, Egypt, Israel, Kazakhstan, Lebanon, Libya, Morocco, Syria, Tunisia, Canada, Mexico.

Europe:

€12.99 for orders €0-50
€14.99 for orders €50-100
€16.99 for orders €100-125
Free for orders over €125

These reduced shipping rates apply to toys, leashes, collars, harnesses, treats (small packets), clothing. Shipping for heavy and bulky items is charged according to weight.

Countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyrpus, Czech Republic, Denmark, Estonia, Faroe Islands (Denmark), Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland (Denmark), Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man (UK), Italy, Jersey (UK), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City

Canada, North Africa & others:

€13.99 for orders €0-50
€15.99 for orders €50-100
€18.99 for orders €100-125
Free for orders over €125

These reduced shipping rates apply to toys, leashes, collars, harnesses, clothing. Shipping for heavy and bulky items is charged according to weight.

Countries: Algeria, Egypt, Israel, Kazakhstan, Lebanon, Libya, Morocco, Syria, Tunisia, Canada, Mexico,

From 23/08, only Express shipping is available to USA, Puerto Rico (USA), Guam, and other US territories due to the elimination of the existing duty-free threshold for international postal shipments.

Remaining countries:

Shipping is charged according to weight.

Customers are able to choose between standard (tracked) or express international shipping. 

Food and treats can only be shipped to European countries.

Yes, we offer global shipping. Shipping rates vary according to the country of delivery. 

We offer worldwide shipping including Ireland, Italy, Spain, France, Germany, Belgium, Poland, Austria, Denmark, Greece, Cyprus, Malta, Luxembourg, Norway, Sweden, Portugal, Netherlands, Switzerland, Liechtenstein, Australia, United Kingdom, United Arab Emirates and United States.

We offer free delivery both in Malta and Gozo for orders over €50. Orders under €50 have a €5 delivery charge.

Trejoï is Malta’s fastest pet supply delivery. Orders are either delivered by our delivery team or by courier, where you will get a tracking number to track your order.

Orders are delivered as soon as possible, ranging within a few hours of placing the order to a couple of days.

Standard international shipments will arrive within 4-14 business days from when your order is placed.

Express shipments are delivered within 1-2 business days within Europe and 2–5 working days for non‑EU countries.

International customers are responsible for any customs, duties, foreign taxes or other fees that their country may impose. 

Once the order has been placed, we are unable to accommodate any changes. Orders can only be shipped and processed on regular business days. If you require any information or assistance, kindly contact us on [email protected]